Returns Policy

PRODUCT RETURNS
If you wish to return any of the finished products (excluding special constructions or products with special dyes) you have purchased, you can return or replace them in the following way:

Returns are accepted within 15 days from the date of shipment or receipt from the store and must be accompanied by the Return Voucher (professionals) or Retail Receipt (individuals).

The product can be returned if it has not been used, modified or the packaging has been opened.

The return costs are borne by the Buyer.*In case of non-payment and receipt of products by the Buyer (within 60 days), manufactured according to the specifications requested by the Buyer, the company reserves the right to retain the advance payment, as the advance payment is a commitment of the Buyer that he will receive a product that has been modified, assembled or manufactured at his request. * In products that are not immediately available if the delivery time of the order is increased, the customer is immediately informed by phone or e-mail. * TROPIC™-ALTERNATIVE CONSTRUCTION GR SA reserves the right to modify the ways and costs of delivery without prior notice.

EXCEPTIONS TO PRODUCT RETURNS

Products manufactured according to the specifications requested by the Buyer (special constructions, special colours, etc.)

In detail:

RIGHT OF WITHDRAWAL

1. From the initial submission of the customer’s order up to a period of 20 calendar days from delivery (when it comes to products) and even when there are several in the same order, from delivery to the last one and when there is an obligation to deliver products on a regular basis
intervals from the delivery of the first, the customer is entitled to withdraw from the sale.

2. This withdrawal is justified and without any charge and if an item has already been delivered the customer must return the product exactly in the condition in which it was received, with all its parts and packaging in perfect condition. The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.

3. The withdrawal statement is made in writing or electronically and the COMPANY is obliged to send a confirmation of receipt of the withdrawal statement as soon as it is received.

4. Following the declaration of withdrawal and if any part of the order has been returned, the COMPANY is obliged to refund the price received.

5. The refund to the customer will be made in the case of credit card billing as follows: in the event that until the withdrawal and return of the item the price has been paid to the COMPANY by the Bank, the COMPANY will be obliged to inform the Bank of the cancellation of the transaction and the bank will proceed with any action provided for under the contract it has drawn up with the customer. Following this information, the company bears no responsibility for the time and manner of execution of the counterclaim, which is regulated by the aforementioned contract.

6. In the case of cash payment, if the customer had chosen the option “pick up from the store”, it will be done by returning the money to him from the store.

7. The return will be made within fifteen (15) working days of both the product and the price.

8. The customer is also obliged (unless the supplier has offered to collect the goods himself) to return the goods within 15 calendar days from the day on which he received the goods.

9. The customer is liable to indemnify the company if it has made use other than what is necessary to ascertain the nature, characteristics and
operation of the goods during the period until the declaration of withdrawal, the COMPANY is entitled to agree with the customer on compensation even with mutual set-off. If the withdrawal concerns the provision of services, the customer must pay an amount proportional to the services provided up to the date of the withdrawal. If the consumer exercises the right of withdrawal any linked contracts will automatically terminate, at no cost to the customer.